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PRIVACY POLICY & RETURNS

Privacy & Security


THE NEW WEST PRIVACY POLICY We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your information. This privacy notice discloses the privacy practices for www.newwestcountrystore.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1.What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.What choices are available to you regarding the use of your data.

3.The security procedures in place to protect the misuse of your information.

4.How you can correct any inaccuracies in the information.

INFORMATION COLLECTION, USE, AND SHARING We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. YOUR ACCESS TO AND CONTROL OVER INFORMATION You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email at newwestcountrystore@allwest.net or phone 435-783-6685:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data. 

SECURITY We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

REGISTRATION In order to complete checkout on this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender, age or interests) about yourself, but it is not required. 

ORDERS We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you. 

COOKIES We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. 

SHARING We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. 

LINKS This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. 

SURVEYS & CONTESTS From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, email and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. 


EMAIL PRIVACY POLICY 

WHY DID YOU RECEIVE A MAILING FROM US? Our email marketing is permission based. If you received a mailing from us, our records indicate that (a) you have expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings. HOW CAN YOU STOP RECEIVING EMAIL FROM US? Each email sent contains and easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this simply follow the SafeUnsubscribe™ or Update Profile links at the bottom of any email. 

HOW WE PROTECT YOUR PRIVACY? We use appropriate security measures to protect against the loss, misuse and alteration of data used by our system. 

SHARING AND USAGE We will never share, sell or rent individual personal information with anyone for their promotional use without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you. 

USE OF WEB BEACONS When we send you emails we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we may record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the Web Beacon resides (the URL). Web Beacons can be refused when delivered via email. If you do not wish to receive Web Beacons via email, you will need to disable HTML images or refuse HTML (select Text Only) emails via your email software. 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 435-783-6685 or by email at newwestcountrystore@allwest.net


Returns & Replacements

HOME / RETURN POLICY

RETURN POLICY CAN I RETURN MY PURCHASE FOR EXCHANGE OR REFUND? We want you to love your purchase, so if something is not right, please let us know. We will be happy to exchange the product for another size, color or a new style. And if you still cannot find what you are looking for we will give you a full refund. We are committed to finding you the right product to fit your needs. THE FOLLOWING CONDITIONS MUST BE MET FOR EXCHANGES AND RETURNS: Product must not show any evidence of wear and the original tags must be attached, unwashed and unworn. Boot exchanges or returns may be made if the boots are in as-new condition, with unmarked soles. When trying on your new boots walk in clean, carpeted areas until you are sure that your boots fit correctly. Item must be returned within 10 days of receiving your order. There are no returns or exchanges on Final Sale Merchandise, online or in-stores. (Final Sale Items will be noted in web descriptions or on the tagged items in-store.) EASY SHIPPING RETURNS AND EXCHANGES We strongly recommend that when returning your package, you insure your package and send it prepaid through UPS or U.S. Parcel Post so that you may take advantage of their shipment tracking system. We can only assist you with lost or stolen shipments if a tracking number has been assigned to the shipment. 

Take your package to your nearest UPS or US Parcel Post drop off location. Please allow 2 - 4 weeks for the return to be processed. If you are to receive a credit on your credit card allow one to two billing cycles for the credit to appear on your statement. If there is a difference on the amount owed for exchanged merchandise your credit card will be charged or credited less the shipping when the replacement merchandise is shipped to you. You will receive an email confirmation or call when your order has been processed.

EASY IN-STORE RETURNS AND EXCHANGES You may return your purchase to the store for exchange or refund. You must take a printed copy of the order or purchase receipt along with the merchandise. Any return without a receipt will be an in-store credit. DEFECTIVE MERCHANDISE EXCHANGE OR REFUND Merchandise that has failed due to manufacturer defect may be returned for exchange, upon availability, or for credit. Products that have failed as a result of abuse or normal wear and tear are not eligible for refund or exchange. ADDITIONAL INFORMATION For additional information or questions regarding your order please contact our customer service: Email: newwestcountrystore@allwest.net

 

Or call during regular business hours: 435-783-6685

Monday through Friday from 9:30 a.m. to 6 p.m. Mountain Standard Time and 9:30 a.m. to 5:00 p.m. on Saturdays.

Customer Service is closed on the following holidays:

Thanksgiving Day, Christmas Day, and New Year’s Day.

Please Note:

The New West is not responsible for packages lost, stolen, or damaged during shipment. Please insure and track your shipment.

The New West does not accept C.O.D. packages.

Merchandise that has been monogrammed, modified, or customized upon customer request is not eligible for refund or exchange. 

If for some reason you have received a product in error The New West will cover return shipping.